Customer and Financial Services Manager
*TO APPLY, PLEASE VISIT OUR WEBSITE AT WWW.CITYOFTACOMA.ORG/JOBS. PLEASE NOTE THAT APPLICATIONS ARE ACCEPTED ONLINE ONLY AT OUR CITY WEBSITE. THIS ROLE IS BASED IN TACOMA, WA.*
Tacoma Water is seeking a Customer and Financial Services Manager to join our team. This position is a senior leader in Tacoma Water reporting directly to the Water Superintendent and serving alongside the Deputy Superintendent and four other Water division managers to guide utility operations and strategic direction. This position helps lead the direction of the utility including development and management of strategy, budget, and goals. They manage the Customer Experience and Financial Stewardship teams. The Customer Experience team is responsible for supporting new and existing Tacoma Water customers including development in our service area, facilitating services received, education, and conservation activities. The Financial Stewardship team supports budget development and decision-making support, financial reporting and analysis, internal audit, long range financial planning and debt management, rates, fees and charges, and special contracts.
The ideal candidate has strong written and verbal communication skills, works openly in a collaborative environment, thinks strategically, and effectively balances organizational and section needs. The selected candidate must successfully develop relationships across the organization, building trust, and fostering a team-based approach in their work.
We are looking for someone with customer focus, proven leadership skills, experience managing in a unionized environment, and the ability to manage a diverse workforce across a wide range of technical areas.
RESPONSIBILITIES INCLUDE:
- Work collaboratively with the Tacoma Water Senior Leadership Team to set direction and align the work of the Customer and Financial Services Section with Tacoma Water and TPU initiatives and priorities
- Develop and manage the budget, strategy, goals, and performance of the Customer and Financial Services Section
- Provide support and leadership for the Customer and Financial Services leadership team including core conversations and coaching/mentoring as they work to lead their teams and work units
- Provides interpretation and policy guidance related to water utility and development regulations, economic development, conservation and cross connection regulations, fees and charges, financial management and accounting
- This position has primary fiduciary responsibility for initial and ongoing disclosure related to Tacoma Water's debt portfolio, rate and charge development, and the formulation of the enterprise budget authorization
- Serve as a representative internally and externally to a variety of boards, agencies, and policy-makers
Qualifications
Minimum Education*
Bachelor's Degree
Minimum Experience*
7 years progressively responsible analytical, financial and/or programmatic coordination/management work including 2 years prior as supervisor or manager.
*Equivalency: 1 year of experience = 1 year of education
Desired Experience
Understanding of utility industry and business operations, preferably water
Licensing, Certifications and Other Requirements
Washington State Driver's License
This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!
City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.
Tacoma Water
Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 305,000 people throughout Pierce and King counties.
Our mission is to deliver clean, reliable services essential to quality of life. If you share our values of Safety, Belonging, Customer focus, Integrity, and Respect, we are looking for you!
Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.
Applications will be reviewed as they are received for interview consideration.
Reference checks will be conducted on final candidates and appointment is subject to passing a background check.
Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.
If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting.