Director, Utility Services (Infrastructure Maintenance)

WSSC Water
Laurel, MD

WSSC Water, one of the nation’s largest water and wastewater utilities in the nation, is headquartered in Laurel, Maryland and serves commercial and residential customers in Prince George’s and Montgomery Counties in suburban Washington, DC.  We are seeking an experienced water/wastewater utility professional to serve as Director, Utility Services to provide strategic leadership, through planning and directing the activities of the Utility Services Team, focused on the repair and maintenance of water distribution and wastewater collection systems assets and meter operations.

Key Job Functions:


  • Manages and provides guidance in the development of policies, programs, and methods of maintaining and repairing water distribution and wastewater collection systems for optimal efficiency
  • Optimizes maintenance programs by evaluating and establishing best practices in predictive, preventive, and corrective maintenance, inclusive of asset management and environmental sustainability, along with a customer orientation
  • Directs the Asset Management program for Utility Services
  • Ensures compliance with all related regulatory requirements
  • Manages performance of direct reports through effective and timely coaching, setting of annual objectives, mid-term and annual performance discussions with counseling, as required
  • Ensures timely and efficient routine and emergency repairs to the water distribution system and wastewater collection system
  • Champions WSSC Water strategic priorities and directs the execution of assigned annual priorities, including leading project teams
  •  With the Chief Engineer and the Director of Plant Operations, leads the planning and design of repairs and improvements to the water distribution and wastewater collection systems
  •  Manages operational execution of emergency contractors and construction management resources responsible for system repair, including on-site contractor management
  • Ensures efficiency of meter operations
  • Collaborates with Finance, Engineering & Construction, Procurement, and General Services to optimize service delivery and meet SLAs while managing cost impact of ongoing maintenance programs as well as current and future capital programs
  •  Prepares and monitors Utility Service’s budgets (operating and capital) and utilization against annual fiscal year funding and allocations


  •  Bachelor’s degree with major work in Civil, Mechanical, Electrical, Sanitary, or Environmental Engineering, Business, or related discipline
  • 12+ years’ experience in the operations and maintenance of large-scale utility infrastructure
  •  5+ years’ experience at the level of department head, division head, or senior manager in a large utility maintenance organization or water/wastewater utility systems maintenance and rehabilitation
  • Comprehensive knowledge of the principles, practices, and field application techniques used in the maintenance of water distribution and wastewater collection
  • Comprehensive knowledge of the principles and practices of maintenance management systems
  • Comprehensive knowledge of municipal public works planning and administration
  • Demonstrated ability to plan, direct, and coordinate complex maintenance and maintenance management projects and programs
  • Strong analytical, planning, and project management skills